Frequently Asked Questions


These are some of the most frequently asked questions we encounter when people are looking for a new home:

Do your homes accept residents with dementia?

Yes, we look after residents with dementia. Our staff have been trained in dementia awareness. 

What is the difference between residential and nursing care?

Residential care is provided in a care home setting and is for people requiring extra support and care but for whom nursing care is not needed. Nursing care is provided for people who need constant monitoring but do not need hospitalisation. At present, only Duchess Nina can offer nursing care. 

Can I stay on a temporary basis?

Yes, we can offer you a temporary stay called respite. Respite can be beneficial for those who may require a short or temporary stay to recover from an illness or operation. It can also offer family carers the chance to do daily chores, go on holiday or simply have some well-earned time off. We can offer respite care that can vary from a few days, to weeks or months. 

Do you provide daily activities to keep the residents involved and active?

Yes, we at Bertinaley Care Ltd understand that activities and interaction are of the utmost importance and adds to the resident's quality of life. It is very important to us that each and every resident pursues and practices their own hobbies and interests which will help to care for their own personal and mental well-being. We have a vast array of activities on offer, ranging from film nights to arts and crafts to bingo. 

Are your staff trained?

Yes, all our staff within our homes are trained to a high level. All staff have mandatory training sessions throughout the year that they must attend. Staff are trained to their duties also, ie, medication training for those who distribute medication and activities training for our activities co-ordinators. We promote staff progression and roles may come available for this. We urge and encourage staff to undertake SVQ qualifications to help with their Continuous Professional Development (CPD). 

How do I pay my fees?

At Bertinaley Care Ltd, we invoice four weekly, in advance for the coming care period. For Self -Funders (Private Residents) we will require a three week refundable deposit to be paid when you enter the home,this will be  returned to you when you leave the home. Fees are payable via Direct Debit or BACS (Bank Transfer). 

Is the care home regulated?

Yes, the care sector is one of the most highly regulated sectors, insuring that you have that piece of mind that your loved ones are safe and secure in one of our homes. 

We are regulated first and foremost by the Care Inspectorate who regularly come in and check our care homes.The current and most recent reports are available from their website which can show you where we are at and what we are working to improve. We have regular Health and Safety and Fire checks that are carried out by an external advisor. This ensures that we are operating to the best of our abilities. 

Our head office and managers regularly undertake internal audits that are designed to flag up any issues and allows us to sort any issues in a timely manor.

Can I bring personal items into the home, such as furniture and decorations?

Yes! At Bertinaley Care Ltd, we operate the motto "It's your home, we are here for you". We encourage residents to bring furniture from their own home and decorations to help make their rooms more homely and to make them feel welcome. We have found that this flexibility has worked wonders and we may even be able to help with the redecoration. Any furniture should be discussed with the home manager prior to move in so we can remove any excess furniture from the room.

When can I visit?

 Our homes to not have set visiting hours. Our resident's friends and family can visit whenever suits them. If you are coming to look around, it helps if we are expecting you, but please feel free to pop round when you wish. 

It does help if you can avoid busy periods in the day, such as meal times as the staff will be busy. If you are unsure of the meal times, please contact the home and the staff and manager will be more than happy to help you. 

If I am self-funding what happens if my money runs out? Do I have to leave the home?

Our intention is never to ask as resident to leave for financial reasons and we will deal with all individual sutiations sensitively. However, we will strive to aim to keep all residents in the homes for as long as possible.

if you have capital over the upper capital threshold, (currently £26,000), you will be required to pay the full cost of the fees. Should your capital, savings or property fall below £26,000, your local council will be responsible for the cost of your care fees, but they will assess how much you are able to pay towards your care home fees each week.

In any case, the council will carry out a financial re-assessment and will keep both parties informed. 






Head Office

Bertinaley Care Ltd, CBC House, 24 Canning Street, Edinburgh, EH3 8EG

T: 0131 272 2702 F: 0131 272 2802 Email:

Registered with the Care Inspectorate and the Care Quality Commission. Registered in England, Company Registration No. 05480039.Registered Office: 12 Mayfield Road, South Croydon, Surrey, CR2 0BE.